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Terms and Conditions

Delivery Orders:

  • Delivery orders are subjected to Your address falling in the defined delivery area our nearest outlet.

  • Order delivery timings within 45 minutes.

  • The delivery address being mapped to the nearest outlet that delivers in your area.

  • Availability of the outlet online.

  • In case the delivery locality is not listed in the outlet locator, delivery orders cannot be placed; however you may choose to pick up your order from the nearest Slice of Italy Outlet.


  • The menu is displayed as per the availability of the menu items in the mapped outlet

  • In case certain menu items are not listed in the menu page, the particular outlet does not carry those items in the menu

  • In case of non-availability of ordered product at the mapped outlet, the order would not be executed. Same would be informed by the outlet to you.


  • The coupons are valid for specified period only and will not be accepted after the expiry of the validity period

  • The customer must handover the coupon which is entered in the coupon section (online if applicable)while placing the order to the delivery person, otherwise the order will be canceled

  • Coupons cannot be clubbed with any other offer / scheme

  • Coupons are not applicable on pamper pizzas (or as per the terms and conditions as mentioned in the Flyers/coupons)

  • Please announce the coupon and coupon code to the order taker while placing the order

  • Hand over coupon to the delivery person while taking the delivery

  • All prices are exclusive of taxes

  • Only one coupon is valid per order

  • All coupons have limited validity

  • Offer valid only in participating outlets
  • Offers not applicable on cakes

Modify / Cancel the Online Order:

  • The online order once placed cannot be modified or cancelled either through the website or offline by calling the outlet.

  • However you can get updated on the status of the order by calling the outlet directly

Bulk order

  • Orders of 4 or more pizzas or order value of Rs 1500 qualify as bulk orders.

  • Time guarantee (as announced during order taking) is applicable at the first barrier point.

  • Slice of Italy Pizza does not penalize its drivers for late delivery.

  • Time guarantee is not applicable when outlet operating conditions are not suitable, this will be announced at the time of taking the order. Slice of Italy Pizza reserves the right to withdraw the service guarantee without prior intimation.

  • Time guarantee shall not be applicable on New Year's eve, on Ganesh Festival , Christmas and Durga Pooja , the service guarantee may be withdrawn temporarily in view of difficult operating conditions for delivery.

Information Collected/Privacy Policy:

Slice of Italy may collect personal information from you including your first and last name, address, telephone and mobile number(s), email address and any other information, when you knowingly provide us with this information. This will generally occur when you either:

  • Visit Online ordering site to place order.

  • enter into a competition or promotion;

  • participate in a survey;

  • subscribe to our mailing list;

  • request information regarding our Franchise system;

  • submit website feedback ;

Where ever Slice of Italy collects personal information about you from someone else, Slice of Italy or the franchisee will take reasonable steps to advise you.

Use and Disclosure :

Except as otherwise stated, we may use information collected via this site to improve the content of our site, to customize the site to your preferences, to communicate information to you, and for any other purpose specified.

Slice of Italy may use the personal information that you submit to outlet and process that information in order to provide goods and services, we may use your personal information in the ways in which you would expect including but not limited, to any of the following purposes:

  • To allow you to participate in loyalty program;

  • To process any job application you may submit;

  • To provide you with any outlet or promotion information;

  • To process any online ordering;

  • To determine the number of visitors to our websites and conduct reviews of our sites

  • To fulfill prizes, awards and purchases;

  • To respond to specific requests from visitors;

  • To keep you informed about any changes to our websites;

  • To conduct marketing research; and

  • To now and again send you offers or information on products or services that we consider will be of interest to you.

Further information on how we use your personal information when using our Internet ordering system

When using the Slice of Italy Pizza internet ordering system additional information is collected when you order a pizza online. This information assists in the delivery to your door and to verify your credentials.. The internet order system also gives the outlets information about your order to help you remember and re-order the same menu in future. When concluding your order via the Slice of Italy Pizza internet ordering system, you will be asked if you would like to associate your mobile number with social media such as facebook or twitter etc. You may choose to do that for ease of ordering when you come next time.

for further details.

Access, Accuracy and Security

Slice of Italy will take reasonable steps to ensure that the personal information collected is accurate, complete and up-to-date.

You can access and request correction of any personal information concerning you at any time. You may also request that your personal information be deleted at any time. Any such requests should be made directly by contacting us.

Slice of Italy will take reasonable steps to protect personal information from misuse, loss and unauthorized access, modification or disclosure.

Sensitive Information/Disclaimer

Slice of Italy will not collect, use or disclose sensitive information except with your specific consent.

Click stream Data

Each time you visit the Slice of Italy site our server collects some anonymous information, known as click-stream data, including the type of browser and system you are using; the address of the site you have come from and move to after your visit; the date and time of your visit; and your server's IP address. Slice of Italy may collect this information for statistical purposes to find out how the websites is used and navigated, including the number of hits, the frequency and duration of visits, most popular session times. Slice of Italy may use this information to evaluate and improve the Slice of Italy websites.


A Cookie is a piece of information that our web server may send to your machine when you visit a Slice of Italy site. A Cookie helps us to recognize you when you re-visit our sites and to co-ordinate your access to different pages on the sites.

For example, once you have placed a new pizza order you may be offered the opportunity to personalize your order so that the system remembers it for future use. A cookie will be set on your machine that enables us to recognize your computer when you return to order your favorite pizza next time.

With most Internet Browsers, you can erase Cookies from your computer hard drive, block all Cookies, or receive a warning before a Cookie is added. If you want to do this, refer to your Browser instructions or help screen to learn more. If you disable all cookies, you may not be able to take advantage of all the features of our sites.


By using this site, you agree to the terms of the policy as stated above. Whenever you submit information via this site, you consent to the collection, use and disclosure of the information in accordance with the Privacy Policy of Slice of Italy.

Process of Online Ordering

You can place the order as a new customer or an existing customer. After registering your details the, login id and password are generated and will be sent to your email id, the same can be used to place the online order.

If you have placed an order before, you should choose to order as an existing customer.

Mobile number and password. This password was sent to your mail id when you ordered last time.

Once after log in it will show you your previously saved address.

You would now be directed to the menu selection page where you can choose the menu you wish to order by clicking on it

Once you click on any menu item with an option to customize your menu item for size, crust and extra toppings, and click on the option “add to the cart”

You have a choice to add toppings to the pizza which will be charged extra as per the size; eggless cakes are also charged extra.

The price of your selection will be displayed once you click the “view cart option”

Click on the “update” button to make any changes/or to add the menu items.

Click on check out order button in the cart to move to order confirmation page.

Update the delivery details and make the changes if the delivery detail are different.

Here apart from cash on delivery you have option to pay by various means like Credit Card, Debit Card, Net banking, Mobile payment etc.

If you select cash on delivery, you will receive call on your mobile number for validation purpose from the chosen outlet.

Once your payment is successful your order will be processed.

If your payment is not successful, you will be asked to try again

Upon successful placing of your order in the outlet, you will land on the final page where you would receive your order number and bill details.

You can save this page as html file or take a print out of your bill on this page.

You can also give your feedback in the feedback section on this page.